Privacy policy

Privacy Policy

Last Updated: July 2026

At ROOTSIVA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (www.rootsiva.com) or purchase our products.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Information (processed securely through our payment partners)

  • Order Details

  • Device Information (such as browser type and IP address)

  • Cookies and website usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Respond to your inquiries

  • Prevent fraud and ensure website security

  • Comply with legal obligations

3. Payment Security

All online payments are processed through secure and trusted payment gateways.

ROOTSIVA does not store your debit card, credit card, UPI PIN, CVV, or banking credentials.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers when necessary, including:

  • Shipping and courier partners

  • Payment gateway providers

  • Technology and website service providers

  • Government or legal authorities, if required by law

These parties receive only the information necessary to perform their services.

5. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Enhance your shopping experience

  • Analyze website traffic

You can manage or disable cookies through your browser settings.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to keep your data secure, no method of internet transmission or electronic storage is completely secure.

7. Your Rights

You may contact us at any time to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data (where legally applicable)

  • Ask questions regarding your privacy

8. Third-Party Links

Our website may contain links to third-party websites or services.

If you click on these links and visit another website, ROOTSIVA is not responsible for the content, privacy practices, policies, or services of those third-party websites.

We recommend that you review the Privacy Policy and Terms of Service of any third-party website before using its services.

9. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

ROOTSIVA

Email: rootsivaindia@gmail.com

Website: www.rootsiva.com

Thank you for trusting ROOTSIVA.

Pure. Natural. Trusted.