Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for choosing ROOTSIVA. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

2. Shipping Time

Estimated delivery times:

  • Gujarat: 2–4 business days

  • Rest of India: 3–7 business days

Delivery times may vary depending on your location, courier service availability, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • We may offer Free Shipping on selected products or promotional offers from time to time.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation message along with the tracking details via Email, SMS, or WhatsApp (where available).

You can use the tracking number to monitor your shipment.

5. Delivery Attempts

Our courier partners will make delivery attempts at the shipping address provided during checkout.

If the delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

Additional shipping charges may apply for re-shipping such orders.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

ROOTSIVA will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

7. Damaged Package

If you receive a package that appears damaged or tampered with:

  • Do not accept the package if it is severely damaged.

  • Take clear photos of the package.

  • Contact us within 48 hours of delivery.

We will investigate the issue and provide an appropriate resolution.

8. Delays Beyond Our Control

Although we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Courier partner delays

  • Other unforeseen circumstances

ROOTSIVA is not liable for delivery delays caused by factors beyond our reasonable control.

9. Contact Us

For any shipping-related questions or assistance, please contact us:

Email: rootsivaindia@gmail.com

Website: www.rootsiva.com

Thank you for choosing ROOTSIVA.

Pure. Natural. Trusted.