Terms of Service

Last Updated: July 2026

Welcome to ROOTSIVA. By accessing or using our website (www.rootsiva.com) and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By visiting our website or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our website.

2. About ROOTSIVA

ROOTSIVA offers premium-quality natural fruit, vegetable, and herbal powders intended for general wellness and everyday nutrition.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

3. Product Information

We strive to ensure that all product descriptions, images, ingredients, and pricing are accurate.

However:

• Product images are for illustration purposes only.

• Natural products may vary slightly in colour, texture, aroma, or appearance.

• Minor variations do not indicate a defect.

4. Pricing

All prices displayed on our website are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.

ROOTSIVA reserves the right to modify product prices without prior notice.

5. Orders

We reserve the right to:

• Accept or reject any order.

• Cancel orders due to pricing errors, stock availability, or suspected fraudulent activity.

• Limit product quantities when necessary.

If your order is cancelled after payment, the applicable amount will be refunded.

6. Payments

We accept secure online payments through trusted payment partners available on our website.

ROOTSIVA does not store your complete payment card details.

7. Shipping

Orders are processed and shipped according to our Shipping Policy.

Delivery timelines are estimated and may vary depending on location, courier services, weather conditions, holidays, or unforeseen circumstances.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Due to the nature of food products, opened or used products cannot be returned unless they arrive damaged, defective, or incorrect.

9. User Responsibilities

You agree:

• To provide accurate billing and shipping information.

• Not to misuse or attempt to interfere with our website.

• Not to engage in fraudulent activities while using our services.

10. Intellectual Property

All content on this website—including logos, product designs, images, graphics, text, and branding—is the property of ROOTSIVA and may not be copied, reproduced, or used without prior written permission.

11. Limitation of Liability

Customers use ROOTSIVA products at their own discretion and responsibility. Please read the product information, ingredients, and usage instructions carefully before use. If you have any allergies, medical conditions, are pregnant, breastfeeding, or are under medical treatment, we recommend consulting a qualified healthcare professional before consuming any of our products.

Customers are responsible for reading ingredient information before consumption. If you have allergies, medical conditions, or are pregnant or breastfeeding, please consult a qualified healthcare professional before using any product.

12. Privacy

Your personal information is handled according to our Privacy Policy.

We are committed to protecting your privacy and maintaining the security of your information.

13. Changes to These Terms

ROOTSIVA reserves the right to update or modify these Terms of Service at any time without prior notice.

Updated terms will become effective immediately upon publication on our website.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the courts of Kutch, Gujarat.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

ROOTSIVA

Email: support@rootsiva.com

Website: www.rootsiva.com

Thank you for choosing ROOTSIVA — Pure. Natural. Trusted.