Return & Refund Policy

At ROOTSIVA, we are committed to delivering premium-quality natural powders with the highest standards of hygiene and safety.

Returns

Due to the nature of food products, we do not accept returns or exchanges once an order has been delivered.

This policy helps ensure the safety, quality, and integrity of every product we provide.

Damaged, Defective or Incorrect Products

If you receive:

• A damaged package

• A defective product

• The wrong item

Please contact us within 48 hours of delivery.

To process your request, kindly provide:

• Your Order ID

• Clear photos of the product

• Photos of the outer packaging

• A brief description of the issue

Once verified, we will offer one of the following at no additional cost:

• A replacement product, or

• A full refund (if replacement is not available)

Refund Process

Approved refunds will be processed to the original payment method within 5–7 business days after approval.

Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Order Cancellation

Orders may be cancelled only before they have been packed or shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any return or refund-related assistance, please contact us:

Email: rootsivaindia@gmail.com

Website: www.rootsiva.com

We are always happy to assist you and ensure the best possible experience with ROOTSIVA.

ROOTSIVA
Pure. Natural. Trusted.